Intermittent Issues with CDK Integration

Incident Report for myKaarma

Resolved

The issue has been resolved and the service is operating normally.

Posted Sep 28, 2022 - 15:31 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 28, 2022 - 14:38 PDT

Identified

Dealers using Service Cart will be unable to write lines back into CDK, Dealers using Check-in will be unable to create ROs, Dealers utilizing payment settling will need to manually reconcile payments

Posted Sep 28, 2022 - 10:43 PDT

Investigating

We are continuing to investigate this issue.

Posted Sep 28, 2022 - 10:31 PDT

This incident affected: DMS Integration (CDK Integration).