Resolved -
Dear myKaarma User, The issue affecting the accuracy of the message filter count has been resolved. The message count should now display correctly without needing to refresh. Our engineering team has confirmed that no further issues are occurring related to this incident. Thank you for your patience while we worked through this. If you continue to experience any related issues, please reach out to our support team.
Jul 2, 08:45 PDT
Identified -
Dear myKaarma User, We are continuing to investigate an issue affecting the accuracy of the message filter count. Refreshing the page may help display the correct count. Incoming messages are still appearing in the Messages tab and Notifier as expected. Our engineering team is actively working to identify the root cause and resolve the issue. We appreciate your continued patience and will share further updates as soon as we have more information.
Jul 2, 06:54 PDT
Investigating -
Dear MyKaarma User, we are investigating an issue impacting the accuracy of the messages filter count. If you refresh, it should populate the correct count. Incoming messages should continue to populate in the messages tab and notifier. Our engineering team is actively working to identify the root cause and implement a solution. We truly appreciate your continued patience as we work toward resolving the issue. We will share additional updates as soon as more information becomes available.
Jul 2, 06:06 PDT