All Systems Operational

Uptime over the past 90 days. View historical uptime.
myKaarma Dealer-Facing Apps Operational
90 days ago
99.95 % uptime
Today
myKaarma Desktop App Operational
90 days ago
99.94 % uptime
Today
myKaarma Mobile Apps Operational
90 days ago
99.96 % uptime
Today
myKaarma Communications Operational
90 days ago
99.99 % uptime
Today
Voice Calling Operational
90 days ago
99.99 % uptime
Today
Text Messaging Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
99.97 % uptime
Today
Follow-up Operational
90 days ago
100.0 % uptime
Today
myKaarma Payments Operational
90 days ago
99.99 % uptime
Today
Online Payments (Consumer-facing) Operational
90 days ago
100.0 % uptime
Today
Desktop Payments (Dealer-facing) Operational
90 days ago
99.98 % uptime
Today
Payment Gateway Integrations Operational
90 days ago
99.99 % uptime
Today
Secure Vault Operational
90 days ago
100.0 % uptime
Today
myKaarma Scheduling Operational
90 days ago
99.95 % uptime
Today
Desktop Scheduler (Dealer-facing) Operational
90 days ago
99.95 % uptime
Today
Web Scheduler (Consumer-facing) Operational
90 days ago
99.95 % uptime
Today
myKaarma Inspections Operational
90 days ago
99.95 % uptime
Today
Service Cart Operational
90 days ago
99.98 % uptime
Today
In-Lane Video Walkaround Operational
90 days ago
99.94 % uptime
Today
Technician Videos Operational
90 days ago
99.94 % uptime
Today
myKaarma Transportation Operational
90 days ago
100.0 % uptime
Today
Pickup and Delivery Operational
90 days ago
100.0 % uptime
Today
Mobile Service Operational
90 days ago
100.0 % uptime
Today
Uber Integration Operational
90 days ago
100.0 % uptime
Today
myKaarma Insights Operational
90 days ago
99.99 % uptime
Today
Insights Dealer-facing page Operational
90 days ago
99.99 % uptime
Today
Daily/Weekly emailed reports Operational
90 days ago
100.0 % uptime
Today
DMS Integration Operational
90 days ago
99.83 % uptime
Today
CDK Integration Operational
90 days ago
99.79 % uptime
Today
R&R Integration Operational
90 days ago
99.98 % uptime
Today
Dealertrack Integration Operational
90 days ago
99.98 % uptime
Today
DealerBuilt Integration Operational
90 days ago
99.98 % uptime
Today
Automate Integration Operational
90 days ago
99.09 % uptime
Today
PBS Integration Operational
90 days ago
99.98 % uptime
Today
OEM Issues Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 7, 2026

NMI Payment Processing Issues Impacting myKaarma
Resolved - The NMI device payment issue has been fully resolved. Device payments are operating normally, and refunds for duplicate transactions are now working as expected. If you encounter a similar payment issue in the future, please check the Payment Report tab to confirm whether the original payment was successful before attempting another transaction. Thank you for your patience, and we’re sorry for the disruption.
Aug 7, 11:13 PDT
Investigating - We are investigating reports of NMI payments showing an error or decline in myKaarma even though the transaction may have been processed successfully and may appear as pending in the customer’s banking app. We recommend avoiding additional payment attempts for the same transaction while we investigate to help prevent potential duplicate charges. We’ll provide another update as more information becomes available.
Aug 7, 10:12 PDT

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

Mobile Check-In RO Creation Delays Impacting myKaarma
Resolved - All system are operational.
Jul 30, 09:45 PDT
Investigating - We are investigating an issue affecting Mobile Check-In where Repair Order (RO) creation is delayed after completing the check-in and walkaround. The tablet may display "RO Creation Initiated," while the RO has not yet been created, and an appointment may appear in the DMS before the RO is available. Our team is actively investigating the issue and working to restore normal functionality. We’ll provide another update as we progress.
Jul 30, 08:35 PDT
CDK Service Disruption Impacting myKaarma – Workaround Available
Resolved - All systems are operational.
Jul 30, 09:18 PDT
Update - We are aware of a service disruption affecting dealers using CDK. This issue may impact RO pulling, RO creation in Mobile check-in, and RO push in Inspect (ServiceCart). We have enabled manual RO creation through myKaarma, and workarounds for parts integration are available upon request. To access the manual RO creation functionality, please visit tinyurl.com/myKaarmaCDK. We are continuing to work closely with CDK and will provide updates as more information becomes available. Thank you for your patience while this issue is being resolved.
Jul 30, 07:34 PDT
Identified - We are currently aware of a service disruption affecting dealers using CDK. We have enabled manual RO creation through myKaarma and have workarounds for parts integration available upon request. To access this functionality, please visit tinyurl.com/myKaarmaCDK. We appreciate your patience and understanding as we await a resolution from CDK.
Jul 30, 04:56 PDT

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage