myKaarma Status

Messaging Disappearing Impacting myKaarma

Update - Messaging services are back up and operational, and new messages are appearing as expected while our team continues restoring visibility of message data from earlier in the day that is missing within Notifier and filters like Inbox within the Messages tab. Some messages from earlier in the day may not be visible in these filters and can only be viewed by using the search function within the Messaging tab and opening the customer’s message thread. We’ll provide another update once the remaining message data has been fully restored.
Mar 03, 2026 - 12:45 PST

Identified - New messages are now coming in with out any delay and previously missing messages should start to repopulate as recovery is in progress. Our team is still working to fully restore message visibility and confirm stability across all dealerships. We’ll provide the next update as soon as more information is available.
Mar 03, 2026 - 09:40 PST

Investigating - We are investigating an issue causing all messages to disappear for users. The cause is still under investigation, and our team is working urgently to determine the source and restore normal message visibility. We’ll provide the next update as soon as we have more information.
Mar 03, 2026 - 08:24 PST

Uptime over the past 90 days. View historical uptime.

myKaarma Dealer-Facing Apps Operational

90 days ago

100.0 % uptime

Today

myKaarma Desktop App Operational

90 days ago

100.0 % uptime

Today

myKaarma Mobile Apps Operational

90 days ago

100.0 % uptime

Today

myKaarma Communications Partial Outage

90 days ago

99.6 % uptime

Today

Voice Calling Operational

90 days ago

100.0 % uptime

Today

Text Messaging Partial Outage

90 days ago

98.73 % uptime

Today

Email Operational

90 days ago

99.67 % uptime

Today

Follow-up Operational

90 days ago

100.0 % uptime

Today

myKaarma Payments Operational

90 days ago

99.98 % uptime

Today

Online Payments (Consumer-facing) Operational

90 days ago

99.99 % uptime

Today

Desktop Payments (Dealer-facing) Operational

90 days ago

100.0 % uptime

Today

Payment Gateway Integrations Operational

90 days ago

99.93 % uptime

Today

Secure Vault Operational

90 days ago

100.0 % uptime

Today

myKaarma Scheduling Operational

90 days ago

100.0 % uptime

Today

Desktop Scheduler (Dealer-facing) Operational

90 days ago

100.0 % uptime

Today

Web Scheduler (Consumer-facing) Operational

90 days ago

100.0 % uptime

Today

myKaarma Inspections Operational

90 days ago

99.98 % uptime

Today

Service Cart Operational

90 days ago

99.95 % uptime

Today

In-Lane Video Walkaround Operational

90 days ago

100.0 % uptime

Today

Technician Videos Operational

90 days ago

100.0 % uptime

Today

myKaarma Transportation Operational

90 days ago

99.99 % uptime

Today

Pickup and Delivery Operational

90 days ago

100.0 % uptime

Today

Mobile Service Operational

90 days ago

99.99 % uptime

Today

Uber Integration Operational

90 days ago

100.0 % uptime

Today

myKaarma Insights Operational

90 days ago

99.99 % uptime

Today

Insights Dealer-facing page Operational

90 days ago

99.98 % uptime

Today

Daily/Weekly emailed reports Operational

90 days ago

100.0 % uptime

Today

DMS Integration Operational

90 days ago

99.91 % uptime

Today

CDK Integration Operational

90 days ago

100.0 % uptime

Today

R&R Integration Operational

90 days ago

99.44 % uptime

Today

Dealertrack Integration Operational

90 days ago

100.0 % uptime

Today

DealerBuilt Integration Operational

90 days ago

99.98 % uptime

Today

Automate Integration Operational

90 days ago

100.0 % uptime

Today

PBS Integration Operational

90 days ago

100.0 % uptime

Today

OEM Issues Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 4, 2026

No incidents reported today.

Mar 3, 2026

Insights Page Loading Issue Impacting myKaarma

Resolved - This issue has been resolved, and the Insights page is now loading as expected for users with multistore access. Our team identified the cause and deployed a fix, and users may need to refresh the page or switch to another tab and back to Insights for it to load normally again. We will continue monitoring for stability and appreciate your patience while this was addressed.
Mar 3, 06:12 PST

Investigating - We are investigating an issue where users with multistore access may find the Insights page stuck on the loading screen. We’re actively working to restore normal loading behavior and will provide the next update as soon as it’s available.
Mar 3, 05:58 PST

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

Communication delays within myKaarma

Resolved - This incident has been resolved.
Feb 27, 04:10 PST

Update - We are continuing to work on a fix for this issue.
Feb 27, 04:10 PST

Update - Between 12:30 PM and 2:30 PM EST today, users did not receive notifications for new messages due to a temporary system issue.

Messages received during the outage window will not trigger notifications retroactively. All messages from that time period remain available in the system and will be fully visible by tomorrow.

Any actions related to dismissing or deleting notifications may not function properly for the remainder of today.

Thank you for your patience while we work to restore normal service.
Feb 26, 13:04 PST

Identified - We are currently monitoring an ongoing issue causing delays across all communications within the application. Our team is actively investigating the root cause of these delays and working to restore normal performance as quickly as possible. We will continue to provide updates here and will notify you as soon as the issue has been fully resolved.
Feb 26, 10:32 PST

Investigating - Users may experience issues with delays while sending internal messages. We are currently investigating this issue and will provide a fix. We’ll provide updates as soon as this issue has been resolved.
Feb 26, 09:28 PST

Feb 26, 2026

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

DealerBuilt/LightYear Data Integration Delays Impacting myKaarma

Resolved - The delays affecting Repair Orders, Appointments, and Parts Orders pulling from DealerBuilt/LightYear into myKaarma have been resolved, and data is now flowing normally. The issue originated with DealerBuilt/LightYear, and they have confirmed recovery. We will continue monitoring for stability. Thank you for your patience while this was addressed.
Feb 19, 11:51 PST

Identified - Dealers using DealerBuilt/LightYear may be experiencing delays with Repair Orders, Appointments, and Parts Orders syncing into myKaarma. Users may see slow or delayed population of ROs in myKaarma, including payments and MPI, as well as delays in appointment data syncing from DealerBuilt/LightYear.

We have reached out to DealerBuilt/LightYear for more information and will provide an update as soon as one is available.
Feb 19, 11:30 PST

Feb 18, 2026

Service Cart Slowness Impacting myKaarma

Resolved - The earlier slowness and loading issues in Service Cart have been resolved, and the feature is operating normally again. Our team made adjustments to restore performance and will continue monitoring to ensure stability. Thank you for your patience while we worked to restore service.
Feb 18, 14:59 PST

Update - Our team is still working on the fix for the slowness and loading issues in Service Cart, and there is no change in impact at this time. Dealers may continue to experience degraded performance while we complete this work. We’ll provide another update within the hour.
Feb 18, 13:53 PST

Update - We have identified the cause of the slowness and loading issues in Service Cart and are currently working on a fix to restore normal performance. Dealers may continue to see slow or delayed loading while this work is underway. We’ll provide another update within the hour.
Feb 18, 12:46 PST

Identified - We are investigating reports of slowness and loading issues in Service Cart. Our team is actively working to identify the source of the problem. We’ll provide another update within the hour.
Feb 18, 11:49 PST

Related

Past Incidents