All Systems Operational

Uptime over the past 90 days. View historical uptime.
myKaarma Dealer-Facing Apps Operational
90 days ago
99.78 % uptime
Today
myKaarma Desktop App Operational
90 days ago
99.59 % uptime
Today
myKaarma Mobile Apps Operational
90 days ago
99.96 % uptime
Today
myKaarma Communications Operational
90 days ago
99.71 % uptime
Today
Voice Calling Operational
90 days ago
100.0 % uptime
Today
Text Messaging Operational
90 days ago
99.15 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Follow-up Operational
90 days ago
99.72 % uptime
Today
myKaarma Payments Operational
90 days ago
99.94 % uptime
Today
Online Payments (Consumer-facing) Operational
90 days ago
99.88 % uptime
Today
Desktop Payments (Dealer-facing) Operational
90 days ago
99.89 % uptime
Today
Payment Gateway Integrations Operational
90 days ago
100.0 % uptime
Today
Secure Vault Operational
90 days ago
100.0 % uptime
Today
myKaarma Scheduling Operational
90 days ago
99.97 % uptime
Today
Desktop Scheduler (Dealer-facing) Operational
90 days ago
100.0 % uptime
Today
Web Scheduler (Consumer-facing) Operational
90 days ago
99.95 % uptime
Today
myKaarma Inspections Operational
90 days ago
99.99 % uptime
Today
Service Cart Operational
90 days ago
99.97 % uptime
Today
In-Lane Video Walkaround Operational
90 days ago
100.0 % uptime
Today
Technician Videos Operational
90 days ago
100.0 % uptime
Today
myKaarma Transportation Operational
90 days ago
100.0 % uptime
Today
Pickup and Delivery Operational
90 days ago
100.0 % uptime
Today
Mobile Service Operational
90 days ago
100.0 % uptime
Today
Uber Integration Operational
90 days ago
100.0 % uptime
Today
myKaarma Insights Operational
90 days ago
100.0 % uptime
Today
Insights Dealer-facing page Operational
90 days ago
100.0 % uptime
Today
Daily/Weekly emailed reports Operational
90 days ago
100.0 % uptime
Today
DMS Integration Operational
90 days ago
99.86 % uptime
Today
CDK Integration Operational
90 days ago
99.12 % uptime
Today
R&R Integration Operational
90 days ago
99.96 % uptime
Today
Dealertrack Integration Operational
90 days ago
100.0 % uptime
Today
DealerBuilt Integration Operational
90 days ago
100.0 % uptime
Today
Automate Integration Operational
90 days ago
100.0 % uptime
Today
PBS Integration Operational
90 days ago
100.0 % uptime
Today
OEM Issues Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 18, 2025

No incidents reported today.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025
Appointment tab not loading for some dealers
Resolved - Our Product and Engineering team have found the root cause and they have implemented a fix to the new UI to ensure full functionality for all users. Any users still seeing issues will just need to click again on the Appointment tab to load the page correctly. Once again, we thank you for your patience and please reach out to our support team if you face any further issues
May 15, 09:53 PDT
Identified - Engineers have identified the issue affecting the the appointments tab and are working on a fix. In the meantime, users experiencing this issue can click on the "Go back to old look" button at the top of the appointments tab as a workaround to continue using the feature. Thank you for your patience and understanding, and we will provide an update as soon as more information is available.
May 15, 09:26 PDT
Investigating - Engineers are aware of an issue affecting some dealers using a newer version of our appointments tab UI that may prevent that tab from loading correctly. Our team is working on resolving the issue as soon as possible, and we will provide an update as soon as more information is available.
May 15, 09:11 PDT
May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025
Degraded CDK Integration
Resolved - CDK has resolved the issue affecting their integration with myKaarma. RO pull, appointment pull, and parts invoice pull processes are now operating as expected. Thank you for your patience while we awaited a resolution from CDK, and we will continue to monitor in case there are any further issues.
May 12, 07:27 PDT
Investigating - CDK is currently experiencing an issue affecting their integration with myKaarma, which may cause delays in RO pull, appointment pull, and parts invoice pull processes. Our engineering team is monitoring the situation and is in communication with CDK to stay updated as they work to resolve the issue as soon as possible. We will continue to provide updates as more information becomes available, and we thank you for your patience and understanding.
May 12, 06:21 PDT
May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025
Payment Service Disruption
Resolved - We are pleased to inform you that our payments services have been restored, and you should now be able to take payments within myKaarma. For any duplicate transactions that may have occurred as a result of the service disruption, our payments engineering team will work on refunding the majority of those additional payments within the next 24 hours (estimate) so that only one transaction per RO and payment method will have been taken during that time. Our team will also continue to monitor the payments services to ensure they continue to remain active and available. Thank you again for your patience and understanding, and please feel free to contact our support team should you need any further assistance.
May 8, 15:17 PDT
Update - Engineers are continuing to investigate payment issues that are occurring within myKaarma. While they continue to make progress, users can still take payments via our backup payments site by visiting the URL mkpay.us. IMPORTANT: To verify if an attempted payment has gone through, please check the customer's message thread for payment verification. Payments taken through the myKaarma application or online by customers are working intermittently, but may have processing delays of up to 20 minutes. Our entire team is working to resolve the issue as soon as possible, and we will continue to keep you updated as we make progress. Thank you for your patience and understanding.
May 8, 14:34 PDT
Identified - Engineers are continuing to investigate payment issues that are occurring within myKaarma. While they continue to make progress, users can still take payments via our backup payments site by visiting the URL mkpay.us. Our entire team is working to resolve the issue as soon as possible, and we will continue to keep you updated as we make progress. Thank you for your patience and understanding.
May 8, 13:37 PDT
Investigating - myKaarma users are currently experiencing issues while taking payments within the myKaarma application, but users can continue to take payments via https://mkpay.us/login . Our engineers are working to fix the issue as soon as possible. We will update once it is available. Thank you for your patience.
May 8, 13:07 PDT
May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

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