Investigating - CDK has informed us that they have taken all services offline again for the entirety of the day (20/06/2024) due to the ongoing incident. Currently all applications are down from CDK.
Jun 20, 2024 - 04:02 PDT
myKaarma Dealer-Facing Apps Operational
90 days ago
100.0 % uptime
Today
myKaarma Desktop App Operational
90 days ago
100.0 % uptime
Today
myKaarma Mobile Apps Operational
90 days ago
100.0 % uptime
Today
myKaarma Communications Operational
90 days ago
100.0 % uptime
Today
Voice Calling Operational
90 days ago
100.0 % uptime
Today
Text Messaging Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Follow-up Operational
90 days ago
100.0 % uptime
Today
myKaarma Payments Operational
90 days ago
100.0 % uptime
Today
Online Payments (Consumer-facing) Operational
90 days ago
100.0 % uptime
Today
Desktop Payments (Dealer-facing) Operational
90 days ago
100.0 % uptime
Today
Payment Gateway Integrations Operational
90 days ago
100.0 % uptime
Today
Secure Vault Operational
90 days ago
100.0 % uptime
Today
myKaarma Scheduling Operational
90 days ago
99.99 % uptime
Today
Desktop Scheduler (Dealer-facing) Operational
90 days ago
99.99 % uptime
Today
Web Scheduler (Consumer-facing) Operational
90 days ago
100.0 % uptime
Today
myKaarma Inspections Operational
90 days ago
99.99 % uptime
Today
Service Cart Operational
90 days ago
100.0 % uptime
Today
In-Lane Video Walkaround Operational
90 days ago
99.99 % uptime
Today
Technician Videos Operational
90 days ago
100.0 % uptime
Today
myKaarma Transportation Operational
90 days ago
100.0 % uptime
Today
Pickup and Delivery Operational
90 days ago
100.0 % uptime
Today
Mobile Service Operational
90 days ago
100.0 % uptime
Today
Uber Integration Operational
90 days ago
100.0 % uptime
Today
myKaarma Insights Operational
90 days ago
100.0 % uptime
Today
Insights Dealer-facing page Operational
90 days ago
100.0 % uptime
Today
Daily/Weekly emailed reports Operational
90 days ago
100.0 % uptime
Today
DMS Integration Major Outage
90 days ago
99.4 % uptime
Today
CDK Integration Major Outage
90 days ago
96.44 % uptime
Today
R&R Integration Operational
90 days ago
100.0 % uptime
Today
Dealertrack Integration Operational
90 days ago
100.0 % uptime
Today
DealerBuilt Integration Operational
90 days ago
99.99 % uptime
Today
Automate Integration Operational
90 days ago
100.0 % uptime
Today
PBS Integration Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 23, 2024

No incidents reported today.

Jun 22, 2024

No incidents reported.

Jun 21, 2024

No incidents reported.

Jun 20, 2024

Unresolved incident: CDK outage.

Jun 19, 2024
Resolved - All systems are operational.
Jun 19, 15:14 PDT
Update - We are still observing delays to some services for some dealers as CDK comes back online. RO write back from service cart and RO creation from check in continue to be unavailable.
Jun 19, 13:54 PDT
Update - myKaarma users, CDK Phones, DMS, and Digital Retail services have been restored. Both Unify and DMS direct login access are available, they are continuing to conduct extensive tests on all other applications, and they will be providing updates as they bring those applications back online. We will update once it is available from CDK. Thank you for your patience.
Jun 19, 13:03 PDT
Identified - Customers affected by the CDK outage can still take payments through myKaarma. They will have to enter the RO number, then the customer name, details, and amount before proceeding with a Payment Request or Terminal Payment. The details will have to be manually entered. Payments settlement (distribution) into CDK will not work.
Jun 19, 09:46 PDT
Investigating - CDK has notified us that all of their applications are currently offline. They are working to restore service. Users can expect a delay to RO creation, invoice creation, and appointment creation to and from myKaarma until this is resolved. We will pass along all updates as we receive them from CDK.
Jun 19, 05:49 PDT
Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.