myKaarma experiencing service disruptions

Incident Report for myKaarma

Resolved

The earlier service disruptions affecting several features have been resolved. Our third-party providers, PubNub and AWS, have recovered from the outage, and all systems are now operating normally. We appreciate your patience and understanding while we worked to restore full functionality.

Posted Oct 20, 2025 - 18:48 PDT

Investigating

We are currently experiencing service disruptions affecting several features, including the Messages Tab. The issue has been traced to an outage with our third-party providers, PubNub and AWS. Our teams are actively collaborating with their support teams to resolve the issue as quickly as possible. We appreciate your patience and understanding while we work to restore full functionality.

Posted Oct 20, 2025 - 08:51 PDT

This incident affected: myKaarma Communications (Text Messaging).