We are pleased to inform you that our payments services have been restored, and you should now be able to take payments within myKaarma. For any duplicate transactions that may have occurred as a result of the service disruption, our payments engineering team will work on refunding the majority of those additional payments within the next 24 hours (estimate) so that only one transaction per RO and payment method will have been taken during that time. Our team will also continue to monitor the payments services to ensure they continue to remain active and available. Thank you again for your patience and understanding, and please feel free to contact our support team should you need any further assistance.
Posted May 08, 2025 - 15:17 PDT
Update
Engineers are continuing to investigate payment issues that are occurring within myKaarma. While they continue to make progress, users can still take payments via our backup payments site by visiting the URL mkpay.us. IMPORTANT: To verify if an attempted payment has gone through, please check the customer's message thread for payment verification. Payments taken through the myKaarma application or online by customers are working intermittently, but may have processing delays of up to 20 minutes. Our entire team is working to resolve the issue as soon as possible, and we will continue to keep you updated as we make progress. Thank you for your patience and understanding.
Posted May 08, 2025 - 14:34 PDT
Identified
Engineers are continuing to investigate payment issues that are occurring within myKaarma. While they continue to make progress, users can still take payments via our backup payments site by visiting the URL mkpay.us. Our entire team is working to resolve the issue as soon as possible, and we will continue to keep you updated as we make progress. Thank you for your patience and understanding.
Posted May 08, 2025 - 13:37 PDT
Investigating
myKaarma users are currently experiencing issues while taking payments within the myKaarma application, but users can continue to take payments via https://mkpay.us/login . Our engineers are working to fix the issue as soon as possible. We will update once it is available. Thank you for your patience.
Posted May 08, 2025 - 13:07 PDT
This incident affected: myKaarma Payments (Online Payments (Consumer-facing)).