Auto/Mate RO Pull Issues Impacting myKaarma

Incident Report for myKaarma

Resolved

The issue affecting repair order and appointment syncing from Auto/Mate is resolved. Auto/Mate’s data feed has recovered, and all delayed updates have been processed. Please resume your normal workflow; temporary manual RO creation in myKaarma has been disabled, and ROs created through that workaround will not sync back to Auto/Mate. Thank you for your patience, and we’re sorry for the disruption.

Posted Nov 14, 2026 - 11:48 PST

Investigating

We’re investigating an issue affecting Repair Order (RO) pulls for some dealerships using Auto/Mate as their DMS. Our team is actively working to identify the cause and restore normal functionality. We’re sorry for the disruption and will provide another update as soon as possible.

Posted Nov 14, 2026 - 06:15 PST

This incident affected: DMS Integration (Automate Integration).