This issue has been resolved and Payment Requests for DMS Parts Orders are operating normally. The impact was caused by a recent change that affected some orders created before today and prevented invoice generation. We have reverted the change, restoring normal functionality. Please attempt to resend any Payment Requests that initially failed, if still needed. We will continue to monitor for stability. Thank you for your patience, and we’re sorry for the disruption.
Posted Jun 02, 2026 - 10:42 PDT
Investigating
We are investigating an issue affecting some DMS Parts Orders where Payment Requests are not being sent. A recent change from the DMS has impacted some orders created before today, causing invoice generation to fail and preventing Payment Requests from being delivered. The DMS team is working to revert the change, and we will provide another update once the revert has been completed.
Posted Jun 02, 2026 - 10:35 PDT
This incident affected: myKaarma Payments (Payment Gateway Integrations).