Video Attachments are not uploading for all dealerships

Incident Report for myKaarma

Resolved

All systems are operational.

Posted Oct 23, 2024 - 05:49 PDT

Identified

myKaarma users are still encountering issues with video uploads from both the myKaarma Desktop App and web browsers. Our engineers are actively working on a solution and it'll be fixed within the next 12 hours. However, since this feature is one of the least used, it will not impact other functionality within the application. We will provide an update once it is available. Thank you for your understanding and patience.

Posted Oct 22, 2024 - 15:19 PDT

Investigating

myKaarma users are currently experiencing issues while uploading videos from the myKaarma Desktop App and the web browsers. Our engineers are working to resolve the issue as soon as possible. We will update once it is available. Thank you for your patience.

Posted Oct 22, 2024 - 14:49 PDT

This incident affected: myKaarma Inspections (Technician Videos).