Intermittent issues with payments

Incident Report for myKaarma

Resolved

Thanks for your patience. The payment issues seen this morning have been resolved. However, if you took more than 1 payment in myKaarma for a specific RO, our team will capture the first one and void all the other payment transactions today. If you have any questions or concerns, please feel free to let us know.

Posted Nov 18, 2024 - 08:38 PST

Investigating

myKaarma users who are not using myKaarma payments service are currently experiencing issues while taking payments. Our engineers are working to solve the issue as soon as possible. We will update once it is available. Thank you for your patience.

Posted Nov 18, 2024 - 06:52 PST

This incident affected: myKaarma Payments (Payment Gateway Integrations).