RCI and TEKION Performance Degradation Impacting myKaarma

Incident Report for myKaarma

Resolved

All systems are operational.

Posted Oct 28, 2025 - 06:52 PDT

Identified

Tekion has resolved its earlier issues, and RO pull functionality is now working for those dealers. We’re still waiting on updates from Reynolds, which continues to experience an outage affecting RO pulls. Thank you for your patience—we’ll provide the next update within the hour.

Posted Oct 27, 2025 - 13:46 PDT

Investigating

We’re aware of an issue preventing repair orders (ROs) from pulling in for dealers using Reynolds or Tekion. This is due to an outage with these third-party providers, and our team is actively working with them to restore service. We appreciate your patience and will share an update within the next hour.

Posted Oct 27, 2025 - 08:36 PDT

This incident affected: DMS Integration (R&R Integration).