Identified - Video Grader, Video Summary, voicemail summaries, and message predictions are now working as expected as of 10:15 AM PST after an issue that began at 5:00 AM PST. We are continuing to correct previously impacted video grading, reporting, and communication descriptions generated before resolution. We’ll provide another update once this correction work has been completed.
Apr 30, 2026 - 10:50 PDT
Apr 30, 2026 - 10:50 PDT
Investigating - We are investigating an issue where Tech Video Grader reports may be inaccurate or incomplete for some dealers, which can affect visibility into technician video performance. Our team is actively working to determine the cause and scope of this issue. We’ll provide another update within the next hour.
Apr 30, 2026 - 09:48 PDT
Apr 30, 2026 - 09:48 PDT
myKaarma Dealer-Facing Apps
Operational
myKaarma Desktop App
Operational
myKaarma Mobile Apps
Operational
myKaarma Communications
Operational
Voice Calling
Operational
Text Messaging
Operational
Email
Operational
Follow-up
Operational
myKaarma Payments
Operational
Online Payments (Consumer-facing)
Operational
Desktop Payments (Dealer-facing)
Operational
Payment Gateway Integrations
Operational
Secure Vault
Operational
myKaarma Scheduling
Operational
Desktop Scheduler (Dealer-facing)
Operational
Web Scheduler (Consumer-facing)
Operational
myKaarma Inspections
Partial Outage
Service Cart
Operational
In-Lane Video Walkaround
Operational
Technician Videos
Partial Outage
myKaarma Transportation
Operational
Pickup and Delivery
Operational
Mobile Service
Operational
Uber Integration
Operational
myKaarma Insights
Operational
Insights Dealer-facing page
Operational
Daily/Weekly emailed reports
Operational
DMS Integration
Operational
CDK Integration
Operational
R&R Integration
Operational
Dealertrack Integration
Operational
DealerBuilt Integration
Operational
Automate Integration
Operational
PBS Integration
Operational
OEM Issues
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.