Microsoft Outlook Outage Affecting Email MFA – Workaround Available
Monitoring - We are monitoring the ongoing Microsoft Outlook outage that is preventing users from receiving email verification codes, and myKaarma has temporarily disabled email-based MFA to ensure uninterrupted access. Users can refresh and sign in without entering a code, and refunds can be processed using the standard login password during this time. Email MFA will be automatically re-enabled once Microsoft resolves the issue.
Jan 22, 2026 - 20:17 PST
Identified - We are currently aware of an ongoing Microsoft service outage impacting email-based Multi-Factor Authentication (MFA). Users who use Microsoft Outlook for email may experience issues receiving MFA codes when signing in or performing refunds. Our platform remains operational, but access may be affected due to the upstream Microsoft disruption. Affected users can contact their manager for backup MFA codes located in the Settings tab. We are actively monitoring the situation and will provide updates as more information becomes available. Once Microsoft resolves the issue, MFA functionality should return to normal.
Jan 22, 2026 - 15:03 PST
Investigating - We are currently aware of an ongoing Microsoft service outage impacting email-based Multi-Factor Authentication (MFA). Users who use Microsoft Outlook for email may experience issues receiving MFA codes when signing in or performing refunds. Our platform remains operational, but access may be affected due to the upstream Microsoft disruption. Affected users can contact their manager for backup MFA codes located in the Settings tab. We are actively monitoring the situation and will provide updates as more information becomes available. Once Microsoft resolves the issue, MFA functionality should return to normal.
Jan 22, 2026 - 14:17 PST
Uptime over the past 90 days. View historical uptime.
myKaarma Dealer-Facing Apps Operational
90 days ago
100.0 % uptime
Today
myKaarma Desktop App Operational
90 days ago
100.0 % uptime
Today
myKaarma Mobile Apps Operational
90 days ago
100.0 % uptime
Today
myKaarma Communications Partial Outage
90 days ago
99.82 % uptime
Today
Voice Calling Operational
90 days ago
100.0 % uptime
Today
Text Messaging Operational
90 days ago
99.37 % uptime
Today
Email Partial Outage
90 days ago
99.91 % uptime
Today
Follow-up Operational
90 days ago
100.0 % uptime
Today
myKaarma Payments Operational
90 days ago
99.99 % uptime
Today
Online Payments (Consumer-facing) Operational
90 days ago
100.0 % uptime
Today
Desktop Payments (Dealer-facing) Operational
90 days ago
100.0 % uptime
Today
Payment Gateway Integrations Operational
90 days ago
99.99 % uptime
Today
Secure Vault Operational
90 days ago
100.0 % uptime
Today
myKaarma Scheduling Operational
90 days ago
100.0 % uptime
Today
Desktop Scheduler (Dealer-facing) Operational
90 days ago
100.0 % uptime
Today
Web Scheduler (Consumer-facing) Operational
90 days ago
100.0 % uptime
Today
myKaarma Inspections Operational
90 days ago
99.99 % uptime
Today
Service Cart Operational
90 days ago
99.99 % uptime
Today
In-Lane Video Walkaround Operational
90 days ago
100.0 % uptime
Today
Technician Videos Operational
90 days ago
100.0 % uptime
Today
myKaarma Transportation Operational
90 days ago
99.99 % uptime
Today
Pickup and Delivery Operational
90 days ago
100.0 % uptime
Today
Mobile Service Operational
90 days ago
99.99 % uptime
Today
Uber Integration Operational
90 days ago
100.0 % uptime
Today
myKaarma Insights Operational
90 days ago
100.0 % uptime
Today
Insights Dealer-facing page Operational
90 days ago
100.0 % uptime
Today
Daily/Weekly emailed reports Operational
90 days ago
100.0 % uptime
Today
DMS Integration Operational
90 days ago
99.88 % uptime
Today
CDK Integration Operational
90 days ago
99.87 % uptime
Today
R&R Integration Operational
90 days ago
99.4 % uptime
Today
Dealertrack Integration Operational
90 days ago
100.0 % uptime
Today
DealerBuilt Integration Operational
90 days ago
99.99 % uptime
Today
Automate Integration Operational
90 days ago
99.94 % uptime
Today
PBS Integration Operational
90 days ago
100.0 % uptime
Today
OEM Issues Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 22, 2026

Unresolved incident: Microsoft Outlook Outage Affecting Email MFA – Workaround Available.

Jan 21, 2026
Desktop Notifier Issues Impacting myKaarma
Resolved - All systems are operational.
Jan 21, 00:35 PST
Identified - We’ve identified and confirmed an issue with the myKaarma Desktop application (not the browser-based web app) where it fails to refresh and minimizes when you try to do so. Our team is investigating the underlying cause and working to restore normal behavior. There is currently no workaround for the Desktop app. In the meantime, please use the myKaarma mobile app or log in at app.mykaarma.com to continue receiving notifications. If you have any questions or need assistance, please message our Support team. We’ll share another update within the next hour.
Jan 20, 12:07 PST
Investigating - All users using the Desktop Notifier will experience issues where the app will not refresh and minimizes when attempting to do so. Our team is investigating an internal issue and working to restore normal behavior. There is no workaround at this time. We’ll provide another update within the next hour.
Jan 20, 10:40 PST
Jan 20, 2026
Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026
Reynolds Delays Impacting myKaarma
Resolved - This issue has been resolved, and RO creation, status updates, and appointment changes from Reynolds are now flowing normally in myKaarma. Reynolds has confirmed resolution of the problem tracked under Case #1644907, and services have stabilized. We will continue monitoring to ensure everything remains healthy. Thank you for your patience during this disruption.
Jan 10, 09:24 PST
Identified - Dealers using Reynolds may still see delays with new ROs populating in myKaarma, existing ROs updating statuses, and appointment changes syncing from Reynolds. Reynolds has confirmed the issue on their side under Case #1644907, and dealers can reference this case number when contacting Reynolds Support for a direct status update. Our team is monitoring the situation and will provide an update as soon as Reynolds shares more information.
Jan 9, 20:19 PST
Investigating - Dealers using Reynolds may be experiencing delays for new ROs population, existing ROs updating statuses (invoicing, closing, etc) in myKaarma, and appointment changes made via Reynolds reflecting in myKaarma. Reynolds has confirmed an issue on their side, and this is currently causing the delays. Our team is monitoring the situation and will provide an update as soon as Reynolds Support shares more information.
Jan 9, 12:58 PST
Jan 9, 2026
DealerBuilt Integration Issues Impacting myKaarma
Resolved - This integration issue has been resolved and RO, appointment, and parts order pulls, along with mobile check-in RO creation, are now operating normally for DealerBuilt dealers. The disruption was caused by an issue on DealerBuilt’s side, and their team has confirmed that service has been restored. We will continue monitoring for stability. Thank you for your patience while this was resolved. You, Now
Jan 9, 07:19 PST
Investigating - Some DealerBuilt dealers may be unable to pull ROs, appointments, and parts orders, and mobile check-in ROs may fail to create, resulting in errors, delays, or failed requests. DealerBuilt is experiencing an issue that is impacting these workflows, and the cause is still under investigation. There is no workaround at this time. We will provide an update as soon as we receive more information from the DealerBuilt team.
Jan 9, 06:49 PST
Jan 8, 2026
Messaging Duplicate Messages Impacting myKaarma
Resolved - This issue has been resolved and messages are operating normally, with duplicate messages no longer occurring. Our team identified the source of the problem and applied a fix, and we are monitoring to ensure continued stability. Thank you for your patience while we worked to restore normal service.
Jan 8, 07:52 PST
Investigating - Some dealers may be experiencing duplicate messages when using the Messages tab, and our team is currently investigating the cause. We are working to restore normal behavior as quickly as possible and will share more details as we learn more. We’ll provide another update within the next hour.
Jan 8, 07:06 PST
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