All Systems Operational

Uptime over the past 90 days. View historical uptime.
myKaarma Dealer-Facing Apps Operational
90 days ago
99.97 % uptime
Today
myKaarma Desktop App Operational
90 days ago
99.97 % uptime
Today
myKaarma Mobile Apps Operational
90 days ago
99.98 % uptime
Today
myKaarma Communications Operational
90 days ago
99.96 % uptime
Today
Voice Calling Operational
90 days ago
100.0 % uptime
Today
Text Messaging Operational
90 days ago
99.85 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Follow-up Operational
90 days ago
99.99 % uptime
Today
myKaarma Payments Operational
90 days ago
99.94 % uptime
Today
Online Payments (Consumer-facing) Operational
90 days ago
99.88 % uptime
Today
Desktop Payments (Dealer-facing) Operational
90 days ago
99.89 % uptime
Today
Payment Gateway Integrations Operational
90 days ago
100.0 % uptime
Today
Secure Vault Operational
90 days ago
100.0 % uptime
Today
myKaarma Scheduling Operational
90 days ago
99.95 % uptime
Today
Desktop Scheduler (Dealer-facing) Operational
90 days ago
100.0 % uptime
Today
Web Scheduler (Consumer-facing) Operational
90 days ago
99.9 % uptime
Today
myKaarma Inspections Operational
90 days ago
99.99 % uptime
Today
Service Cart Operational
90 days ago
99.97 % uptime
Today
In-Lane Video Walkaround Operational
90 days ago
100.0 % uptime
Today
Technician Videos Operational
90 days ago
100.0 % uptime
Today
myKaarma Transportation Operational
90 days ago
100.0 % uptime
Today
Pickup and Delivery Operational
90 days ago
100.0 % uptime
Today
Mobile Service Operational
90 days ago
100.0 % uptime
Today
Uber Integration Operational
90 days ago
100.0 % uptime
Today
myKaarma Insights Operational
90 days ago
100.0 % uptime
Today
Insights Dealer-facing page Operational
90 days ago
100.0 % uptime
Today
Daily/Weekly emailed reports Operational
90 days ago
100.0 % uptime
Today
DMS Integration Operational
90 days ago
99.96 % uptime
Today
CDK Integration Operational
90 days ago
99.81 % uptime
Today
R&R Integration Operational
90 days ago
99.96 % uptime
Today
Dealertrack Integration Operational
90 days ago
100.0 % uptime
Today
DealerBuilt Integration Operational
90 days ago
100.0 % uptime
Today
Automate Integration Operational
90 days ago
100.0 % uptime
Today
PBS Integration Operational
90 days ago
100.0 % uptime
Today
OEM Issues Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 10, 2025
Third-Party API Degradation Impacting Vin Decoder
Resolved - All systems are operational.
Jun 10, 10:24 PDT
Identified - Dear myKaarma User, We are currently experiencing an issue with VIN decoding due to a third-party service disruption. This may cause errors when you attempt to add vehicles using their VIN and may sometimes display incorrect vehicle availability. To help fix this, our team is closely watching the situation and working directly with the service provider. In the meantime, we have adjusted our system to try one main source first for decoding VINs, and only if that doesn’t work, we will try a backup source. This should reduce errors as much as possible. We will keep you updated as we learn more. Thank you for your patience and understanding.
Jun 10, 08:13 PDT
Investigating - Dear myKaarma User, We are currently experiencing an issue with VIN decoding due to a third-party service disruption. Users may encounter errors when adding vehicles through VIN. This may also cause discrepancies in vehicle availability. Our engineering team is monitoring the situation closely and is in contact with the third-party provider to expedite resolution. We will provide updates as soon as more information becomes available. We appreciate your patience and understanding.
Jun 10, 04:49 PDT
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025
Intermittent Issues with myKaarma Application
Resolved - Dear myKaarma User, Our engineering team identified the root cause of the issue and successfully implemented a fix. We have completed our monitoring and can confirm that the application is now stable and performing as expected. If you continue to experience any issues, please don’t hesitate to contact our support team. We’re here to help. Thank you for your patience and understanding.
Jun 6, 11:09 PDT
Identified - Dear myKaarma User, We are actively investigating an ongoing issue that may be causing slow performance or occasional errors in the application. Our engineering team is working diligently to resolve it as quickly as possible. Thank you for your continued patience as we work to restore full functionality. We will share further updates as soon as we have more information.
Jun 6, 10:44 PDT
Investigating - Dear myKaarma User, We are currently investigating an issue causing slowness and intermittent errors within the application. Our engineering team is actively working to identify the root cause and implement a fix as quickly as possible. We appreciate your patience and understanding during this time. We will provide updates as soon as more information becomes available.
Jun 6, 10:14 PDT
Jun 5, 2025
Twilio Performance Degradation Impacting myKaarma
Resolved - All systems are operational.
Jun 5, 22:18 PDT
Update - Dear myKaarma user, We wanted to share a quick update on the ongoing text message delivery issue. While our provider, Twilio, has implemented a fix, some intermittent delivery issues persist. Twilio is actively working toward a full resolution, and our team continues to monitor the situation. In the meantime, some messages may still be sent via short code as a fallback. We appreciate your patience and understanding. If you have any questions, please contact our support team.
Jun 5, 14:32 PDT
Identified - Dear myKaarma User, We wanted to provide you with an update regarding the ongoing text message delivery issue. While Twilio, our telephony provider, had previously implemented a fix, we are still seeing intermittent delivery issues affecting some messages. Twilio is actively working on a complete resolution, and our team is continuously monitoring the situation closely. We understand the importance of timely communication with our customers and sincerely apologize for the inconvenience. During this period, some messages may still be routed via short code as a fallback. Thank you for your continued patience and understanding. If you have any questions or concerns, feel free to contact our support team.
Jun 5, 13:09 PDT
Investigating - Dear myKaarma User, We are currently aware of an issue affecting text message delivery. Some customers may receive the following message: "We attempted to send you a message which was blocked by your carrier. We will send it to you via short code." This issue originates from Twilio, our third-party communications provider. They have identified the problem, implemented a fix, and are actively working through the recovery process. Please rest assured that your messages are still being sent, though some may be routed via short code during this period. We are closely monitoring the situation and will continue to provide support as needed. If you have any questions or concerns, feel free to contact our support team. Thank you for your patience and understanding.
Jun 5, 12:04 PDT
Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

May 28, 2025

No incidents reported.

May 27, 2025

No incidents reported.

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